|
Support Desk - Request Lost Serial or Lost Login |
|
|
|
|
Overview After purchasing the EvoScan software, your paypal account will notify the EvoScan website once the order has been paid, then you will be automatically be sent an email containing your EvoScan Serial Number and Software download link. If it doesn't arrive, you can use the Lost Serial Number feature below to retreive another copy.
All people who purchased EvoScan software have had update have had the new v2.7 serial number email sent to them. If you did not receive this update email, chances are you have not paid for EvoScan before, or you have changed your email address.
Ensure you use the email address you used to purchase EvoScan with, otherwise none of the following will work. If you have more than one email address, please try all of your email addresses.
Lost your EvoScan Serial Number
You can recover it here: http://www.evoscan.com/component/user/lostserial
Old EvoScan Registered Users If you bought EvoScan before the new website was created, and you have not yet created a username and password for the website www.evoscan.com, you can create one here, ensure you use the paypal email address you used to originally pay for EvoScan, you can always change your email address afterwards if you like. (see "Updating your Email Address" option below.) http://www.evoscan.com/component/user/register
You will then automatically be granted access for your username to the EvoScan Downloads page only if your email is the same one you originial used to pay with. http://www.evoscan.com/evoscan-updates
Lost your Username or Lost your Password An email containing your username and token will be sent to your registered email address. After you click the link in the received email, ensure you enter the correct username and correct token that comes along with the email, the username must be accurate when you enter the token. http://www.evoscan.com/component/user/reset
Updating your Email Address or Changing your Password If you would like to update your email address or password after you have registered and logged in, you can do this here: http://www.evoscan.com/your-details
Forgotten Registered Email Address If you have forgotten the email address you used to register with, please log a support call with one or more of the following: • Your EvoScan Order # • Your paypal transaction id • Your paypal email address • Approximately the Month and Year you purchased EvoScan software. Without the above I will not be able to track your order and won't be able to help you find the email address you registered with.. thanks.
|
|
Last Updated on Wednesday, 30 March 2011 09:37 |